Experienced professional specializing in customer support, sales prospecting, and team management across SaaS and telecom sectors. Adept at enhancing customer satisfaction and driving business growth.
Handled customer inquiries and technical support across various industries, consistently maintaining high satisfaction levels.
Engaged in B2B sales activities for SaaS products at Cloudtask, focusing on client onboarding and lead generation.
Supervised customer service teams at Teleperformance, coordinating tasks and ensuring quality service delivery.
Provided technical assistance for Spotify customers and supported SaaS product implementation and troubleshooting.
Cloudtask – Expensify
Customer onboarding, Sales prospecting, Technical support
One Link BPO
Customer service for an energy provider in the United States B2C
Tutor ABC
Southerland Global Services (Spotify)
E-mail customer service and technical support for Spotify, Issue resolution, Customer satisfaction
Teleperformance
Manage customer service teams for an American-based telecommunications company (AT&T)
BUSINESS ADMINISTRATION
TEFL CERTIFICATION
HIGH SCHOOL DIPLOMA
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Conducted online English tutoring sessions, focusing on language skills development for ESL learners.