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Content Moderation Team Lead at Teleperformance
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Competencies
Skilled in monitoring and ensuring digital content compliance across various platforms.
Experienced in leading teams, developing KPIs, and motivating staff to achieve targets.
Proficient in providing support and resolving customer inquiries effectively.
Strong ability to communicate clearly and collaborate in fast-paced environments.
Education
Languages
Summary
Dedicated content moderation professional with leadership experience in fast-paced environments. Skilled in team management, KPI development, and ensuring platform content compliance. Adept at fostering safe online communities and supporting operational excellence.
Key Achievements
- Led content moderation teams to ensure compliance with community guidelines across multiple platforms.
- Developed and implemented KPIs and metrics to improve team performance and content quality.
- Maintained a safe and user-friendly environment, reducing policy violations and content issues.
- Collaborated with cross-functional teams to streamline moderation processes and enhance operational efficiency.
Experience
Content Moderator
Monitor and review digital content across multiple platforms to ensure compliance with community guidelines and client policies., Collaborate with team members to maintain a safe and user-friendly environment.
Content Moderator
Ensure that all chats from videogames and usernames were compliant with the community guidelines and platform policies.
Team Lead in content moderation
Ensure that all social media posts, photos, and videos are compliant with the community guidelines and platform policies., Developed and executed KPIs and metrics required by the campaign for each moderator on the team.
Customer Service Representative
Schedule and provide support for repair and install appointments for AC/Furnace/HVAC units and rerouting calls to the sales department for potential new clients and up-sales.
Customer service Representative
Provide support for a Home theater and appliances retailer., Help customers with purchases and delivery appointments.