Eduardo - Customer Service Specialist with 5+ years in utility and home services

Túxpam de Rodríguez Cano, Veracruz, Mexicoen

Provided multichannel customer support for solar, roofing, and HVAC services, managing diverse client inquiries across the US.

Coordinated with multiple internal teams to ensure timely resolution of customer issues and maintained detailed documentation for compliance.

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Resumen

Dedicated customer service professional with over 5 years supporting solar, roofing, and HVAC industries. Skilled in CRM management, bilingual support, and cross-functional coordination to ensure customer satisfaction.

Logros Clave

Supported sales operations by supervising bilingual virtual assistants and improving lead follow-up processes.

Habilidades

Customer ServiceAdvanced

Handled customer inquiries and issues through calls, email, and SMS, ensuring high-quality support for utility and home service clients.

CRM ManagementIntermediate

Utilized HubSpot CRM for case management, tracking customer interactions, escalations, and follow-ups.

Multilingual SupportAdvanced

Provided support in English and Spanish, enhancing communication with diverse customer bases.

Cross-Functional CoordinationIntermediate

Collaborated with installation, scheduling, technical, billing, and filing teams to ensure customer issues are resolved efficiently.

Experiencia

Customer Care Specialist

ATTYX

Feb 2024 - Present

Provide multichannel customer support (calls, SMS, email) for solar, roofing, and HVAC services across the U.S., Manage customer cases, escalations, and follow-ups using HubSpot CRM., Coordinate with installation, scheduling, technical, filing, and billing teams to ensure timely resolution.,...

Lead Sales Associate

Trabali

Sep 2023 - Jan 2024

Supported sales strategy and daily operations., Coordinated and supervised bilingual virtual assistants., Assisted with lead follow-ups, client communication, and internal reporting.