Eduardo - Customer Service Specialist with 10+ years in the carpet cleaning industry

Bogotá, Bogotá D.C., ColombiaRemotoen

Handled inbound calls and managed appointment scheduling for carpet cleaning services in the New York City area.

Coordinated between customers and technicians to ensure smooth service delivery and timely communication.

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Resumen

Experienced in handling inbound calls, appointment booking, payment processing, and customer follow-up in the carpet cleaning industry.

Managed payment collection and follow-up calls post-service to enhance customer satisfaction.

Customer ServiceAdvanced

Handled inbound customer inquiries, booked appointments, and ensured customer satisfaction.

Communication SkillsAdvanced

Effectively communicated with customers and team members via phone to coordinate services.

Time ManagementIntermediate

Managed multiple tasks such as call handling, appointment scheduling, and payment collection efficiently.

Problem SolvingIntermediate

Resolved customer inquiries and coordinated with technicians to accommodate scheduling needs.