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Data Analyst with 5 years of experience in financial services
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Competencies
Utilized SQL for querying large datasets, creating reports, and data management tasks.
Created visual analytics dashboards to monitor key financial metrics.
Performed data cleansing and validation to ensure data integrity for analysis.
Supported financial decision-making through detailed data analysis and reporting.
Worked with teams across departments to gather requirements and deliver data solutions.
Education
Summary
Experienced in designing dashboards, validating data, and supporting strategic financial decisions through data analysis.
Key Achievements
- Developed and maintained detailed financial reporting dashboards using SQL and Tableau.
- Led data validation and cleansing projects, improving data accuracy by establishing standardized procedures.
- Collaborated with cross-functional teams to interpret data trends and support strategic decision-making.
Experience
CUSTOMER SERVICE SPECIALIST
Provide comprehensive customer support for Blackhawk Network on the Tango account, assisting cardholders with gift cards, reward links, and prepaid cards., Guide customers through the redemption process, troubleshoot issues, and ensure successful access to rewards., Handle cases where rewards have not been received by verifying transactions and resending them via email.
CUSTOMER SERVICE SPECIALIST
Manage inbound calls from clients, offering end-to-end support for mortgage-related concerns., Assist customers with mortgage payments, clarify and resolve complex billing inquiries, and address escrow account issues., Provide tailored guidance to ensure each client's needs are met efficiently.
CUSTOMER SERVICE SPECIALIST
Attend phone calls from Cash App customers providing support and solving problems with unauthorized transactions.
PATIENT AND HEALTHCARE SPECIALIST
Attend phone calls representing the billing department for a group of doctors across the United States., Manage patient calls, perform detailed bill reviews, update insurance information, and apply discounts.
PATIENT, HEALTHCARE AND SALES SPECIALIST
Handle phone calls from patients for the Ambrose Health account, helping them determine eligibility for tests., Provide information about innovative molecular diagnostic testing in genomics.
SALES AND MARKETING MANAGER
Supervise and lead a team of sales and customer service employees to meet sales objectives., Manage advertising through social media platforms and organize inventory in the database., Manage public relations plans and promotional events.
MARKETING AND PUBLIC RELATIONS SPECIALIST
Perform marketing and PR strategies to reach specific goals, manage crisis communications, and design marketing campaigns.
GRAPHIC, AUDIO AND VIDEO DESIGNER ASSISTANT
Conduct research for design projects, prepare materials for production, and assist in sound and recording equipment operations.
ANALYST AND MARKETING ASSISTANT
Perform analysis of information collected in the quantitative field, prepare results reports and presentations for clients.