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Eduardo
Logistics and Operations Specialist with 7+ years in Supply Chain & Customer Service
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Competencies
Experienced in managing transportation, scheduling, and real-time shipment tracking.
Handled high-volume customer inquiries across various roles with a focus on maintaining quality support.
Coordinated communication with clients, vendors, and stakeholders in property management and logistics.
Sourced, screened, and hired CDL drivers, and onboarded cleaning vendors.
Proficient in Salesforce, Trello, Asana, Helpscout, Slack, and Google Suites for customer and project management.
Education
Languages
Summary
Experienced in logistics, property management, recruiting, and customer support, with strong skills in client communication and process optimization.
Key Achievements
- Coordinated transportation and delivery operations at Bungii, ensuring timely delivery and real-time shipment tracking.
- Managed multiple Airbnb properties, liaising with vendors and guests to facilitate smooth operations.
- Led recruitment efforts for CDL drivers at North American Transport Service, sourcing and screening qualified candidates.
Experience
Logistics Coordinator
Coordinate and schedule transportation and delivery of goods to various locations., Track shipments in real-time update stakeholders on the status and resolve any issues or delays in the delivery process., Develop and implement efficient logistics strategies to ensure timely delivery of goods.
Property Manager
Manage different Airbnb houses scattered within Texas, making sure they were rent-ready., Coordinate with vendors, cleaners, and inspectors to schedule appointments, maintaining properties and ensuring they run smoothly., Assist guests with issues or inquiries regarding their stay.
Carrier Support
Utilized a range of CRM software and tools such as Helpscout, Slack, Trello, and Google Suites to effectively track and manage customer relationships., Collaborated with internal team managers and sales teams to identify opportunities for expanding existing customers' utilization of our...
Daily Operations Coordinator - Scheduler - Recruiter
Screen and onboard new cleaners and qualify vendors., Created SOP for internal processes by using Loom., Fast paced customer service, demanding environment with plenty of multitasking.
CDL Driver Recruiter
Strong track record in sourcing, screening, and hiring qualified CDL drivers for the company., Proficient in utilizing various recruitment strategies and tools to attract top driver talent.
Customer Service Representative
Demonstrated ability to handle a high volume of customer inquiries while maintaining a positive attitude., Maintained and organized the online customer account database. Assuring data is up to date.
Virtual Assistant
Coordinated property showings and managed communication between clients & agents., Aiding Real Estate agents nationwide in managing prospective closing clients.