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Eduardo
Customer Support Specialist with 10+ years of multi-channel service expertise
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Competencies
Handled multi-channel support including phone, chat, and email for logistics, retail, and technical issues.
Resolved device and signal problems related to satellite TV, internet platforms, and hardware for multiple clients.
Managed refunds, memberships, order processing, and account adjustments across various companies.
Supported product sales with needs-based guidance and contributed to customer retention efforts.
Proficient in Salesforce, Zendesk, CRM systems, and Microsoft Office to manage customer data and workflows.
Education
Languages
Summary
Dedicated support agent with over 10 years of experience across logistics, retail, and tech support. Skilled in troubleshooting, customer retention, and multi-channel communication, with a proven track record of maintaining high satisfaction scores.
Key Achievements
- Consistently maintained high customer satisfaction across logistics, technical support, and retail roles.
- Supported complex troubleshooting for satellite and internet services, resolving signal and device issues.
- Led daily operations and trained staff as Manager at Replay Sports-Bar, increasing customer engagement.
Experience
Customer Support Agent
Provided customer support for logistics and delivery operations., Assisted customers with shipment tracking, delivery issues, and service inquiries., Maintained high customer satisfaction while handling time-sensitive cases.
Technical Support & Retention Agent
Provided technical support for Dish customers, resolving device and service issues., Retained subscribers by offering customized solutions and addressing service concerns., Managed complex troubleshooting in a call center environment with professionalism.
Sales Agent
Supported customers with product selection and online purchase assistance., Delivered soft sales without upselling pressure, focusing on satisfaction., Handled inquiries efficiently in a high-volume BPO environment.
Customer Service Specialist – Retention & Back Office
Processed refunds, membership renewals, and account adjustments., Resolved escalations and provided retention-driven service., Used internal systems across phone and email channels to meet SLA standards.
Freelance Customer Service Representative (Remote)
Handled refunds, deliveries, and account issues for Target customers., Worked under independent contracts with excellent performance scores.
Freelance Customer Service Representative (Remote)
Responded to customer inquiries related to online orders and returns., Delivered consistent quality support across digital channels.
Technical Support Representative (Remote)
Assisted customers with hardware and signal troubleshooting., Supported satellite users as a freelance tech agent.
Customer Service – Back Office & Retention (Remote)
Processed escalated service tickets and provided retention solutions., Supported membership and returns as an independent contractor.
Manager
Led daily operations, trained staff, and drove customer engagement., Implemented customer-first promotions that increased business flow.
Customer Service Representative
Delivered account and credit card support in a call center setting.