Edson - Data Analyst with 5 years of experience in market research and analytics

Utilized statistical tools and techniques to interpret complex data sets in market research.

Created dashboards and reports using Excel to visualize key performance metrics.

Effectively communicated insights from data analysis to stakeholders.

Managed data collection and reporting projects from initiation to completion.

Provided exceptional support to customers, ensuring timely delivery and resolving issues related to packages, tracking, and delivery status., Acted as the first point of contact for drivers facing challenges on routes, troubleshooting and resolving issues quickly to minimize delays and ensure customer satisfaction., Assisted in optimizing delivery routes and schedules, ensuring adherence to deadlines and minimizing delays., Worked alongside warehouse teams, dispatchers, and logistics coordinators to ensure smooth operations and prompt deliveries.

Delivered exceptional service by resolving customer queries via phone, email, and live chat., Handled high-volume inbound calls and effectively managed customer expectations, achieving a 90% customer satisfaction rate., Utilized CRM systems to log customer issues and track resolutions, ensuring all interactions were documented accurately., Assisted with onboarding and training of new team members, contributing to a faster learning curve and better team integration., Demonstrated proactive problem-solving by identifying customer pain points and suggesting improvements to existing processes.