Edgardo - Customer Service Specialist with skills in medical equipment maintenance

Delivered customer support with empathy and problem resolution skills in client-facing roles.

Performed maintenance and troubleshooting on medical and industrial equipment, including hemodialysis machines.

Utilized Microsoft Word, Excel, and PowerPoint for documentation and reporting tasks.

Demonstrated effective organization, teamwork, and communication in customer and technical support roles.

Serve customers in a helpful and empathetic manner, Resolve customer issues quickly, Demonstrate fluency in English

Provide high-quality support for Hyundai Motor Finance, Kia Finance America, and Genesis Finance, Assist customers with payment deferrals, processing vehicle payments, and understanding contracts, Guide customers through company websites

Perform preventive and corrective maintenance on hemodialysis equipment, Monitor the dialysis room to resolve technical issues, Assemble Diamax hemodialysis machines, Oversee the reverse osmosis (RO) water purification system