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Edgardo
Virtual Assistant with 10+ years of support & process improvement expertise
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Competencies
Supported legal and medical offices with calendar management, client intake, documentation, and bilingual communication.
Conducted QA evaluations, performance audits, and investigations to ensure compliance and continuous workflow enhancement.
Supervised and coached sales and customer service teams in contact centers supporting airline and telecom U.S. clients.
Handled data entry, client documentation, and CRM operations ensuring accuracy and confidentiality.
Provided bilingual support in communication, client intake, and documentation, enhancing service accessibility.
Education
Languages
Summary
Dedicated virtual professional with over a decade of supporting U.S.-based legal and medical practices, focused on client intake, documentation, quality assurance, and team supervision. Skilled in improving workflows, ensuring compliance, and delivering bilingual support.
Key Achievements
- Provided remote administrative and client intake support for multiple U.S.-based legal and medical offices, ensuring compliance with HIPAA and data privacy standards.
- Led quality assurance initiatives supporting client accounts, investigated customer complaints, and ensured adherence to high standards of service and compliance.
- Supervised and mentored sales, customer service, and QA teams, enhancing team performance and remote operational workflows.
Experience
Virtual Assistant / Virtual Receptionist
Provide full-time remote virtual receptionist and administrative support for multiple U.S.-based attorney and medical offices, including Tax Law, Real Estate Law, Family Law, Personal Injury Law, and Immigration Law practices., Manage high-volume inbound and outbound calls, ensuring professional...
Manager / Quality Assurance Manager / Sales & Retention Specialist
Led quality assurance and back-office operations supporting U.S.-based client accounts., Investigated and prepared detailed findings for customer complaints submitted to the Better Business Bureau, Attorney General, and FCC., Conducted QA evaluations, calibrations, and performance audits to ensure...
Sales/CS Supervisor
Supervised inbound sales and customer service teams for U.S.-based airline and telecommunications programs., Supported remote-ready operations through training, quality monitoring, and performance management., Coached agents on customer service best practices, compliance, and sales effectiveness.,...