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EdgarDiaz
Call Center Professional with 10 years of customer service and sales experience
Video resume
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Competencies
Provided support and solutions to customers in a call center setting to ensure satisfaction.
Assisted customers with technical issues, demonstrating problem-solving skills.
Conducted outbound calls for sales and marketing purposes within the BPO industry.
Engaged customers via calls to promote products and services, improving communication skills.
Education
Summary
Experienced customer service and sales representative with a decade of expertise in the BPO industry, specializing in outbound calling and technical support.
Key Achievements
- Gained extensive experience in customer service, tech support, and sales roles over a decade.
- Performed outbound calls, demonstrating proficiency in telecommunication and sales techniques.
- Developed expertise in the call center and BPO industry, handling diverse customer interactions.
Experience
Customer Service Advocate
Assisting Square company clients over the phone, guiding them in the use of their system, assisting them with their financial inquiries, and providing technical support for their devices.