Versatile professional with experience across multiple client accounts and bilingual communication skills. Skilled in account handling, training, and customer interaction, with a background in construction management as an apprentice.
Handled multiple client accounts including Met Life, Capitol One, Hilton, Kohl's, and Sprint.
Proficient in English and Spanish, supporting communication in diverse customer interactions.
Completed training programs across various client accounts, enhancing role-specific knowledge.
Participated in construction management as an apprentice, gaining foundational skills.
Sykes
MetLife account, plus training
Stream
Microsoft store plus training, Sprint account and training
Sykes
Capital One account, plus one month of training
Teleperformance
Hilton and Kohl’s accounts plus training
Sykes
Expedia Tier 1 customer service 2 months training, Tier 2 agent support, plus 3 months Training
GED
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