Edgar

Demonstrated experience with Homeowner Support & Service Coordination.

Demonstrated experience with Appointment Scheduling & Dispatch Management.

Demonstrated experience with Bilingual Communication (English/Spanish).

Demonstrated experience with Conflict Resolution & Problem-Solving.

Demonstrated experience with Medical Interpretation (Certified).

Handled inbound/outbound calls, assisting homeowners with service requests and providing clear guidance.. Scheduled and coordinated delivery of porta potties and dumpsters, ensuring timely service and customer satisfaction.. Developed bilingual sales scripts and urgency messaging to improve customer engagement and close rates.. Supported homeowners by explaining service options, pricing, and logistics in a clear, approachable manner.. Collaborated with operations to resolve scheduling conflicts and maintain smooth service delivery.

Provide accurate, real-time interpretation in English and Spanish for medical appointments and consultations.. Facilitate clear communication between healthcare providers, patients, and families.. Maintain strict confidentiality and compliance with HIPAA standards.. Adapt to diverse medical scenarios with cultural sensitivity and professionalism.

Managed 40–100+ homeowner insurance claims simultaneously.. Coordinated inspections and guided clients through claims in English & Spanish.. Supported settlement negotiations with carriers, achieving favorable resolutions.. Prepared detailed reports and collaborated with contractors/legal teams.. Handled customer retention by addressing cancellation concerns and reinforcing trust.

Delivered rapid, accurate interpretation for ERs, 911 dispatch, hospitals, clinics, jails, and detention centers.. Verified patient data, documented critical information, and solved urgent issues.. Assisted law enforcement and immigration officers with bilingual interviews and emergency calls.

Supported Verizon customers bilingually for internet, landline, and TV.. Explained billing, performed troubleshooting, and de-escalated customer concerns.