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J.
Applications Specialist with 5+ years in customer service and data management
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Competencies
Experienced in using various software tools to perform administrative and technical tasks.
Led teams and managed operations in various roles including branch management and project oversight.
Bilingual in English and Spanish, effective in customer service and technical conversations.
Handled logistics, scheduling, and legal aspects for self-employed fashion project.
Resolved operational and logistical challenges in multiple roles, including mapping and back-office tasks.
Languages
Summary
Versatile professional with extensive experience in customer service, team management, and project coordination across multiple industries. Skilled in technical conversations, logistics, and organizational tasks.
Key Achievements
- Managed technical conversations and organized back-office tasks at Intugo.
- Led a team of 48 people as Branch Manager at Quality Post, overseeing operations across Zacatecas.
- Designed and marketed fashion products, handling logistics, finance, and legal aspects for self-employment.
Experience
Applications specialist
Bilingual agent retrieving and filing information for Disability Benefits Claims before SSA, Back office tasks and technical conversations, self organized
Bilingual agent
Bilingual agent for a American Company, Back Office for a United States based operation.
Project Pindaro BT
Design and manufacturing of fashion products for sale., Marketing and logistics for product, Finances, taxes and legal.
Branch Manager
In charge of operations in the state of Zacatecas, Mexico, Coordinating a team of 48 people, including Couriers, Operators and Administrative assistants.
Mapping manager
Responsible for generating mapping information describing the geo referencing of the data obtained in the census., Move geographic information equivalences for matching with statistical information.