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Software Developer with 5 years of experience in web application development
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Competencies
Developed dynamic, client-side web applications using JavaScript.
Built reusable UI components and interfaces with React.js for multiple projects.
Designed and implemented responsive web pages utilizing HTML5 and CSS3 standards.
Managed code repositories and collaborated using Git for version control.
Education
Summary
Passionate web developer with expertise in front-end and back-end technologies.
Key Achievements
- Led the migration of legacy systems to modern frameworks, improving performance and maintainability.
- Collaborated with cross-functional teams to design and implement new features, enhancing user experience.
- Contributed to code reviews and mentoring junior developers, fostering team growth and knowledge sharing.
Experience
R1/R2 Airbnb Ambassador
Deliver customer service at a higher level following Airbnb guidelines by living it’s culture of making everybody feel home.
Customer Service Supervisor/Reporter
Oversee and supervise front line agents by coaching them and develop their skills in upselling and customer service delivering an excellent experience to our clients, Drive performance meeting KPI goals, Reports creation such as Stack Rank, schedule proposal, Time off calendar to run operations according to business needs
Customer Service Representative (Subject Matter Expert in Payment Modifications)
Provide customer service, financial advice and resolutions to clients with low income and also to capture more clients or more business from existing clients by adding debts (upsell) to the program with the purpose of provide clients with a sooner resolutions of debts and also to increase revenue for the company
Quality Head/Leader
Main task to oversee the quality department which was in charge of evaluate calls being handled by front line agents with the purpose of finding trends of areas of opportunity during interactions such as: Sales gaps/opportunities, Customer service quality, improvement opportunities, Creation of remediation and proactive plans with the purpose of improve the overall performance of the program including the upselling of products and improve program’s revenue
Operational Team Lead (Sprint)
Support, deliver feedback and overall develop front line agents which were providing technical and billing support with the goal of doing upselling throughout the interaction with clients, Administrative tasks such as bonus review, QA scores review, drive metrics to reach KPI goals
Pre-graduation Unit (Ramp up coordinator Telus FFH)
Coordinate all mentors/SMEs who will be supporting new hires to get all skills needed prior to reach out the operational floor, skills such as (Sales, Customer service, Quality, technical support knowledge to resolve clients inquiries
CSR Sales/Mentor/Internal Sales coach
Support Customer service calls selling Telecommunication services to clients in Canada, Mentor/SME supporting new hires guiding them to reach out sales goals and meet quality during the sales and customer service process, Sales Coach delivering sales course, techniques and best practices to new hires for them to be able to meet sales targets when reaching the operational floor
Booking Manager
Head of booking and front line departments making sure to keep quality of service to bring more business to the hotel throughout the booking and reservations calls for hotel staying and events reservations