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Competencies
Demonstrated experience with Customer Communication.
Demonstrated experience with Inquiry & Ticket Resolution.
Demonstrated experience with Client Relationship Management.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Google Workspace.
Education
Summary
Professional profile
Experience
Real Estate Marketing & Business Development
Served as first point of contact for prospective clients, responding to inquiries across digital channels and coordinating timely follow-up — the same responsiveness and inquiry-tracking skills required in a support queue.. Built and maintained relationships with agents and clients, managing multiple ongoing conversations simultaneously without dropping follow-ups.. Resolved client questions and concerns about listings, pricing, and process, often needing to explain technical or procedural details in plain language.. Created marketing content for property listings, adapting tone and messaging to different audiences and platforms.
Style Advisor
Delivered face-to-face customer service in a fast-paced retail environment, handling an average of 30+ customer interactions per shift.. Resolved customer concerns and product issues on the spot, aiming for first-contact resolution and repeat customer satisfaction.. Built repeat-customer relationships through attentive, personalized service, contributing to consistent achievement of store sales goals.