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Systems Engineer / Systems Administrator
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Competencies
Demonstrated experience with AI Governance & Privacy Professional (AIGP).
Demonstrated experience with Google Cloud Generative AI Leader Professional Certificate.
Demonstrated experience with Google AI Professional Certificate & Applied AI.
Demonstrated experience with Microsoft Generative AI in Azure.
Demonstrated experience with AWS Certified AI Practitioner (Prep).
Summary
Systems Engineer / Systems Administrator open to new opportunities
Experience
Systems Engineer / Systems Administrator
Engineer and administer a 105-server hybrid environment spanning 64+ production Azure Virtual Machines, Azure File Sync/cloud tiering, and on-premises VMware vSphere.. Execute zero-downtime migrations to dual Dell PowerEdge R660 hosts and a PowerVault ME5012 SAN running ESXi 8.0 U3, alongside UPS graceful shutdown integration.. Administer Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID), Microsoft Intune, and Windows Autopilot across 500+ endpoints, including device compliance policies, configuration profiles, application deployment, and user onboarding/offboarding.. Implement and maintain security controls using Microsoft Defender, Microsoft Purview DLP, FortiEDR integrated with Active Directory, and FortiClient EMS Cloud.. Enforce CIS baseline hardening and automated patching via Group Policy (GPO), PDQ, and Azure Update Manager.. Support and troubleshoot Fortinet network infrastructure, Cradlepoint LTE/5G cellular routers, WAN/VPN connectivity, and IDF/MDF closets across multi-site facilities.. Administer Veeam Backup & Replication, Veeam Data Cloud, and Azure Backup across 66+ VMs (~24TB); perform routine restore validations and capacity modeling and manage critical RDS and SSL/TLS certificate renewals.. Serve as final technical escalation point for complex infrastructure incidents and onsite support, including the Springfield, TN facility and production barcode/label printers.. Manage incidents, changes, and asset inventories in ServiceNow; author SOPs, network diagrams, and technical documentation.. Gain practical exposure to Microsoft 365 Copilot readiness and Microsoft Purview data protection controls later in tenure, evaluating M365 Admin Center configurations and data-sharing permissions.
AI Specialist / QA Analyst
Managed, hardened, and deployed a distributed fleet of 100+ Linux-based Edge AI devices and smart kiosks powered by NVIDIA Jetson Orin NX modules.. Standardized edge imaging and configuration baselines to accelerate multi-site kiosk rollout and time-to-market across live retail environments.. Executed pre-deployment QA regression testing and non-coding model output validation for computer vision releases.. Served as the primary escalation bridge between field operations, retail client stakeholders, and core AI engineering teams to resolve hardware-to-software integration, telemetry, and network bottlenecks.
IT Field Engineer
Delivered Tier II technical support and field engineering across distributed dealership environments.. Led physical server installations, system imaging, and endpoint security configurations.. Consulted with IT leadership to resolve infrastructure bottlenecks.
Tier II Support / IT Field Engineer
Served as a Tier II escalation resource for client network outages, endpoint security failures, and onsite server infrastructure deployments across multi-tenant environments.. Coordinated root-cause remediation with vendor and application teams.
Systems Analyst
Directed enterprise configuration management and CIS-aligned baseline compliance across 286+ endpoints using KACE SMA and Microsoft Secure Score.. Supported Windows Server lifecycles, disaster recovery validation, and SLA-driven incident resolution.
IT Support Specialist II
Resolved complex Tier II escalations involving enterprise ERP/CRM platforms, Citrix virtual environments, VPN clients, and Windows endpoints.. Provided technical guidance to Tier I support personnel.
Senior Image Specialist (Financial Data & Audit Compliance)
Managed secure B2B financial data ingestion using encrypted SFTP over Port 22 for high-volume mortgage portfolios.. Conducted strict regulatory compliance and data-verification audits across underwriting, legal, servicing, and external partner bank teams.
FPS Systems Monitor Engineer
Monitored mission-critical mortgage-processing server workflows.. Investigated automated batch-processing failures and coordinated technical escalations with application stakeholders.