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Customer Service & Virtual Assistant with diverse experience in client support and admin tasks
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Competencies
Experience in handling customer inquiries, support, and retention through multiple roles.
Proven ability to communicate effectively in customer support, training, and sales roles.
Proficient in Microsoft Word, Excel, PowerPoint, and basic internet tools for administrative tasks.
Experience as a Virtual Assistant and in back-office duties supporting various organizations.
Assisted in mariculture projects and provided technical guidance as a field technician and instructor.
Education
Languages
Summary
Experienced in delivering customer service, technical support, and administrative assistance across diverse industries including hospitality, real estate, and fishing projects.
Key Achievements
- Handled customer service, outbound, inbound calls, and back-office support at Ibex Nicaragua, demonstrating role diversification and skill development.
- Provided tailored support as a freelancer and in various roles across multiple industries including real estate, hospitality, and fishing project assistance.
- Executed training as an instructor on gear and fishing methods, emphasizing technical knowledge and teaching capabilities.
Experience
Appointment setters
customer service, out bound, inbound
Retention specialist
Customer service representative
Customer service Representative
Back office
Freelancer cold caller
Virtual Assistant
Customer Service Representative
Field assistant technician
in the Mariculture project