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Durgesh
Telecom Technician with 5+ years in Telecom Operations and Customer Service
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Competencies
Extensive experience in telecom service installation, troubleshooting, and activation processes.
Skilled in handling customer inquiries and resolving issues to ensure satisfaction and retention.
Proven ability to coordinate with team members for efficient service delivery and target achievement.
Consistently met or exceeded performance targets through proactive service and reporting.
Proficient in installing telecom equipment and diagnosing issues to ensure seamless operations.
Education
Summary
Dedicated telecom professional experienced in installation, troubleshooting, and customer service support. Proven track record of achieving targets and enhancing customer satisfaction in fast-paced environments.
Key Achievements
- Successfully installed and troubleshot telecom services, enhancing customer satisfaction.
- Led service activation projects, ensuring timely and efficient deployment.
- Managed customer relationships, resulting in improved retention and positive feedback.
- Consistently achieved and exceeded target goals in service activation and installation.
- Demonstrated strong teamwork and coordination skills in fast-paced telecom environments.
Experience
Technician
Installation, troubleshooting and customer service support.
Telecom field operations
Telecom field operations and service activation.
Installation and activation of Jio services, customer handling, reporting and target management.