Dulce - Project Manager with 5 years of experience in software development

Utilized project management methodologies to plan, execute, and monitor software development projects.

Implemented Agile practices such as Scrum and Kanban to improve team collaboration and project delivery.

Facilitated communication between technical teams and clients to align project expectations and deliverables.

Led cross-functional teams, providing guidance and mentorship to enhance performance.

Provide bilingual virtual support to entrepreneurs and small businesses across Latin America and the U.S., Manage client communications, scheduling, and day-to-day operations with professionalism and discretion., Oversee branding, document validation, and technical setup for business tools including email, CRM, and social media., Troubleshoot administrative and hardware challenges, offering cost-effective solutions tailored to client needs., Lead outreach and lead generation efforts via LinkedIn, using trackers and personalized messaging., Collaborate on design projects including logos, business cards, and social media content., Ensure all contracts and documentation meet professional standards for clarity and legitimacy.

Managed client communications, scheduling, and day-to-day operations remotely., Assisted in organizing and maintaining client profiles and service records., Provided exceptional customer service and support.

Led bilingual support teams, monitored performance, and coached agents to improve service quality., Synthesized customer data into reports and presentations for internal strategy., Managed client meetings, tracked application progress, and maintained organized communication channels., Oversaw inbox management, responded to client inquiries, and ensured timely follow-ups.

Delivered customer service in fast-paced environments., Managed teams and daily operations at Burger King.