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Hypatia
Customer Service & Operations Supervisor with 15+ years of experience
Video resume
Video resume
Remote Dispatcher
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceExpert
Extensive experience providing customer support and client engagement across various companies.
Operations SupervisionAdvanced
Supervised and managed operational activities in support and contact center environments.
Team Training & Personnel ManagementIntermediate
Trained staff and managed personnel to ensure high service quality and effective workflows.
Quality Control & AssuranceIntermediate
Conducted quality assessments and maintained service standards in customer support settings.
Microsoft Windows & Office ToolsAdvanced
Proficient in using Windows OS, Outlook, PowerBi, and Workday for daily operations and reporting.
Education
Licenciatura en Ciencias Jurídicas y Sociales
Universidad de San Carlos de Guatemala
Completed 2006
Secretaria y Oficinista
Colegio Profesor Efraín Erizar Leal
Completed 2001
Languages
SpanishNative
EnglishBasic
Summary
Experienced professional in customer service, team supervision, and operations in diverse work environments, with proven ability to lead and improve support functions.
Key Achievements
- Managed customer service and operations in multiple call centers and support roles.
- Supervised and trained teams in customer service, quality assurance, and operations.
- Progressed through roles from Customer Service Representative to Operations Supervisor and Support roles, demonstrating role diversification.
Experience
Intake Manager
JustPoint Law
08/2024 - 12-2024
Back office / Tier 2 Support
JustPoint Law
01/2025 - 07/13/2025
Legal assistant / Case management
JustPoint Law
07/14/2025 - present
Inbound sales agent – Travel Advisor
Allied Global Guatemala
June 2024 - August 2024
Inbound and Outbound Account Manager
Icon Solutions
February 2024 - June 2024
Operations Supervisor and Temp Trainer
Everise Guatemala Limitada
October 2020 - February 2024
Customer Service Representative and Operations Supervisor
Everise Guatemala Limitada
November 2014 - June 2020
Upper Office’s Administrative Assistant
Dirección General de Aeronáutica Civil
April 2013 - December 2013
Customer Service Representative
ACS BPS Sociedad Anónima
March 2012 - March 2013
Customer Service Representative, Quality Assurance, Operations Supervisor
Guatemala Contact Services Company S.A. (24/7 Customer)
February 2010 - January 2012
Skills
Customer ServiceOperations SupervisionTeam Training & Personnel ManagementQuality Control & AssuranceMicrosoft Windows & Office Tools
Published on CazVid - May 17, 2026