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Customer Service & Tech Support Specialist with 5+ years in service industry
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Competencies
Delivered excellent customer service across multiple platforms, handling diverse client inquiries and ensuring satisfaction.
Provided technical assistance for Fedex-related services, troubleshooting issues, and managing documentation for international shipments.
Engaged with existing customers to understand needs, resolve issues, and identify opportunities for upselling and cross-selling.
Managed customer interactions via calls, emails, and chats, demonstrating strong problem-solving and interpersonal skills.
Education
Languages
Summary
Dedicated professional with over 5 years in customer service, technical support, and sales. Skilled at resolving client issues, supporting technical operations, and driving customer retention strategies across diverse industries.
Key Achievements
- Provided telephone customer service and technical support for Fedex, managing documentation and resolving queries efficiently at TELUS.
- Handled customer inquiries for Airbnb via calls, emails, and chats, ensuring timely resolution of issues and incident management at 24/7 CxIntouch.
- Engaged in sales and retention efforts at Transactel SA, understanding customer needs, preventing cancellations, and identifying upselling opportunities.
Experience
Customer service / Tech support
Telephone customer service and tech support for Fedex account, Management of documentation for international services, Resolution of doubts and queries.
Customer service
Managing incoming and outgoing calls to resolve customer queries for the Airbnb account, Resolution of problems and attention to incidents, Support and management of the company's email and chats.
Sales and Retention
Engaging with existing customers to understand their needs, Resolving issues and preventing cancellations, Identifying opportunities to upsell or cross-sell products and services.