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Customer Service & Operations Coordinator at Woolworths Eastgate
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Competencies
Skilled in delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction.
Experienced in coordinating daily operations, supervising staff, and ensuring process efficiency.
Effective communicator with strong written and verbal skills, facilitating team coordination and customer interactions.
Capable of identifying issues quickly and implementing effective solutions in high-pressure environments.
Able to lead and motivate teams to achieve operational goals and improve team cohesion.
Education
Summary
Dedicated professional with over 10 years of experience in customer service, operations, and logistics. Proven ability to improve processes, lead teams, and ensure excellent service delivery in fast-paced environments.
Key Achievements
- Successfully coordinated pay point operations, ensuring smooth daily transactions and process efficiency
- Led customer service teams, improving service delivery and customer satisfaction at Woolworths
- Managed logistics and transportation operations, reducing delays and optimizing routes at Xiphato Transport
- Supervised till operations, increasing accuracy and efficiency in cash handling and sales processing
- Gained comprehensive health, safety, and communication skills through various certifications and roles