Duckenson - Data Analyst with 5 years of experience in financial services

Utilized statistical tools and techniques to interpret data sets and identify trends.

Wrote and optimized SQL queries for data extraction and analysis.

Created dashboards and reports using Power BI and Tableau for stakeholder presentations.

Built complex spreadsheets for financial modeling and data tracking.

Informed customers about billing procedures, processed payments and provided payment option setup assistance., Asked probing questions to determine service needs and accurately input information into electronic systems., Fielded customer complaints and queries, fast-tracking them for problem resolution., Set up and activated customer accounts to maintain QA satisfaction levels.

Monitored customer order process and addressed customer issues., Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies., Leveraged trends in customer marketplaces to shape value-added solutions and approaches., Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.