Dedicated professional with extensive experience in customer support, sales, and operational coordination across banking, real estate, and retail sectors.
Experienced in managing diverse customer interactions and fostering long-term relationships using CRM tools.
Proficient in multilingual communication (English and Spanish) and responding effectively to customer needs.
Skilled in cold calling, networking, and collaborating with stakeholders to facilitate property and client sales.
Utilized spreadsheets and MS Office tools for decision-making, planning, and operational improvements.
Foundever
Making around 750-800 cold calls to deliver exceptional customer service and conclude transferring leads to real estate agents., Collaborate with stakeholders to complete property sales and purchases., Expanded customer base through effective networking, cold calling, and relationship-building strategies., Collaborated with real state companies to accurately book appointments and assist leads.
Atlantic Quantum Innovations
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions using CRM software., Managed approximately 50 incoming calls, emails and faxes per day from customers; courteously, professionally and using strong communication skills., Followed up with customers about resolved issues to maintain high standards of customer service., Trained staff on operating procedures and company services., Increased efficiency and team productivity by promoting operational best practices., Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Scotiabank
Managed high call volume approximately 100 incoming calls with exceptional professionalism and efficiency using CRM software., Communicated in English and Spanish with bank clients regarding account services, savings accounts, debit and credit card statements, and balances., Responded to customer needs through competent customer service and prompt problem-solving., Provided guidance about mortgage lines and qualifications.
Bachelor of Science
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Proficient in using Aircall Cloud Call Center platform, CRM software, and related technology.
Clínica Los Rosales
Leveraged data and analytics to make informed decisions and drive business improvements, using spreadsheets, MS Outlook, and Excel., Helped with planning schedules and delegating assignments to meet coverage and service demands., Streamlined and monitored quality programs to alleviate overdue compliance activities., Support company administrative processes to accomplish sustainability and environmental requirements from major office and other local authorities.
