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Rental Car Manager with 5+ years in auto rental and customer service
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Competencies
Supervised and maintained a varied fleet of vehicles, including exotic and economy models.
Handled customer interactions, inquiries, and service issues in a professional manner.
Performed vehicle cleaning, detailing, and basic maintenance tasks.
Set and adjusted rental pricing to remain competitive within the market.
Utilized Turo app for customer communications and scheduling.
Education
Languages
Summary
Experienced in managing vehicle fleets, enhancing customer experiences, and optimizing rental operations across diverse vehicle types.
Key Achievements
- Managed a diverse fleet of over 115 vehicles, including exotic models and economy cars.
- Led customer communication and service operations using Turo app, ensuring satisfaction.
- Implemented fixed pricing strategies to stay competitive in the rental market.
Experience
Rental Car Manager
Managing over 115 different cars, including exotics all the way down to your Kia souls., Cleaning, vacuuming, detailing., Using the Turo app conversing with customers., Fixed pricing to compete with other companies.
Laborer/Delivery Driver
Responsible for the loading, unloading and setup of equipment daily while following all truck safety procedures., Delivers products to customer on time, while providing complete customer service., Perform all job duties in a safe manner by adhering to all driving regulations, road signs, and company policies and procedures.
Customer Service Lead
Proficient in accurately processing cash, credit, and debit transactions, maintaining a high level of attention to detail to minimize errors and discrepancies., Provided outstanding customer service by greeting customers, answering questions, and addressing concerns in a friendly and professional manner., Collaborated effectively with other cashiers, customer service representatives, and floor staff to maintain a cohesive and efficient checkout process.