Ricardo - Customer Service & Interpretation Specialist with 5+ years in Healthcare & Education

Cuernavaca, Morelos, Mexicoen

Handled inbound calls from hospitals and government agencies as a Level 4 interpreter, focusing on patient communication.

Developed and maintained customer databases, improving data handling efficiency at Global Excel Management.

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Summary

Experienced in healthcare, education, and administrative support with a focus on communication, data management, and technical support.

Key Achievements

Provided technical support and course development assistance to educators and students using D2L platform.

Skills

Customer ServiceAvanzado

Experience in managing customer interactions related to payments, billing, and platform support.

InterpretationAvanzado

Managed inbound communication for hospitals and government departments, facilitating Spanish-English translation and assistance.

Database ManagementIntermedio

Created and updated databases to organize customer and client data effectively.

Technical SupportIntermedio

Assisted educators and students with platform issues and course development on D2L.

Microsoft Office Suite

Experience

Level 4 interpreter

Language Line Solutions

07/24 - Current

Inbound calls from different hospitals and US government departments for assistance with patients or clients that speak only Spanish.

Customer Service Representative

Global Excel Management

02/22 - 07/24

Inbound calls for medical bills and payments, Solving issues with payments or modifying information of the patient or provider., Developed and updated databases to handle customer data.

Customer Support Expert

Results CX

08/20 - 02/22

Assisting teachers and trainers to develop courses for different matters and subjects in the platform D2L, Providing support to students when an app did not work as usual.