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Douglas
Customer Service Specialist with 3+ years in BPO industry
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Competencies
Provided support through email and online channels managing customer inquiries and issues.
Handled online order processing and refunds, ensuring accuracy and timely service.
Managed hotel bookings and acted as guest service representative remotely.
Proficient in Microsoft Office, email platforms, and customer support/payment systems.
Education
Languages
Summary
Experienced in handling customer inquiries, order processing, and reservations in a remote and fast-paced environment.
Key Achievements
- Handled customer emails and resolved cases within deadlines at Concentrix Nicaragua
- Book hotel reservations and acted as remote hotel desk clerk at Sitel Nicaragua
- Processed online orders and assisted with refunds for customers at Accedo Technologies
Experience
BackOffice Representative
Responding to customers ́ emails regarding their energy service., Resolving cases or watch queues within the deadlines., Processing service disconnection orders to customers with past-due balances.
Sales/Call Forwarding Representative
Booking hotels reservations., Acting as a remote hotel desk clerk.
Customer Service/Guest Relations Representative
Helping customers in processing their online orders., Answering customer ́s questions about their online orders., Remotely assisting store cashiers in processing product refunds.