Doris - Customer Service Representative

Experiencia demostrada en High-Volume Transaction Processing.

Experiencia demostrada en Customer Support.

Experiencia demostrada en Dispute Resolution.

Experiencia demostrada en Marketplace Operations.

Experiencia demostrada en Financial Reconciliation.

Managed high-volume digital marketplace operations across multiple platforms, supporting fast-paced gift-card and P2P transaction workflows.. Processed 100+ trades during peak periods while managing up to 10 simultaneous customer transactions, with fast-turnaround workflows of under 3 minutes for Razer and approximately 1 minute for Fluz.. Managed up to 20 Razer accounts and three Fluz accounts concurrently, handling customer funds, card processing, account replenishment and time-sensitive records with a consistently low error rate.. Resolved invalid, depleted and previously used card cases by verifying balances and transaction evidence, communicating outcomes professionally to customers and escalating disputes when required.. Reconciled transaction and account-allocation errors through careful documentation, balancing entries and transparent reporting.. Worked independently with inventory, ordering and margin adjustments; supported teammates with operational questions and trained a colleague through onboarding until they could work independently.. Worked across Citadel Tools, Paxful, NoOnes, Fluz, Razer.com, G2A, BHN Balance, Slack, Discord and spreadsheets.

Managed social media, copywriting, photography, and image and video editing for the salon’s digital presence.

Handled sales, cash register operations, merchandise receiving, inventory management and online customer service.

Maintained accounting ledgers, processed sales and purchase tax withholdings, filed municipal and SENIAT tax returns, and used SISPIVA and SISCONT accounting/VAT software.

Supported retail sales, cashier operations, merchandise presentation and gift wrapping.