Dorah - HR and Customer Service Professional with over 10 years of diverse experience

Polokwane, Limpopo, South Africaen

Streamlined recruitment and administrative processes during HR internship, improving efficiency.

Provided comprehensive financial advice to clients, ensuring compliance and client satisfaction at Old Mutual.

Published on CazVid

Summary

Dedicated professional with over 10 years in HR, banking, and financial advisory roles. Skilled in recruitment, client engagement, and administrative tasks, with a strong focus on delivering impactful solutions and fostering positive client relationships.

Key Achievements

Conducted educational campaigns on home finance, increasing awareness among government employees at SA Home Loans.
Handled multiple roles in banking, including teller and ATM custodian, demonstrating versatility and reliability.
Processed civic service applications and issued identity documents, enhancing client service at Department of Home Affairs.

Skills

Human Resources ManagementIntermediate

Experienced in recruitment, employee documentation, and training coordination.

Customer Service & SalesAdvanced

Skilled in client engagement, sales, and service delivery across banking and financial sectors.

Financial AdvisoryIntermediate

Provided strategic financial advice on investments, insurance, and compliance to diverse clients.

Administrative & Office ManagementAdvanced

Proficient in office administration, report writing, and meeting coordination.

Communication & Problem Solving

Experience

Human Resource Clerk (Internship)

Mogalakwena Municipality

2007 - 2007

Recruitment process. Capturing of timesheet. Filling. Training and development. Office admin. Capturing of leaves. Arranging meeting regarding labour related issues of employees

Multi-skilled consultant

First National Bank

2007 - 2010

Office assistant. Answering incoming calls. Bank teller. Sales and Service consultant. Atm custodian such as loading money in the Atm and fixing when necessary. Writing and Preparing reports. Floor manager. Issuing bank statements and cards

Civic Service Clerk (Internship)

Department of Home Affairs

2011 - 2012

Process civic service applications. Issuing of identity documents. Registration of birth certificate. Attend to enquiries. Processing applications. Receive and scanning Identity documents. Clients service

Financial adviser

Old Mutual

2013 - 2018

Offering strategic advice on products and service, such as Investment, life cover. Preparing financial documents. Maintaining compliance with all rules and regulations in the financial industry. Generate leads. Office admin. Sales. Marketing. Customer service. Cultivate client base and build a win-win relationships