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Domingo
Customer Service & Sales Professional with 5+ years experience
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Competencies
Consistently delivered professional and proactive customer support across multiple roles.
Developed skills in client communication, contract negotiation, and sales strategies in real estate and call center settings.
Supervised construction teams, coordinating tasks and ensuring project quality and timelines.
Effective communicator in client interactions, project coordination, and team collaboration across diverse environments.
Addressed complex construction issues and customer concerns promptly with creative solutions.
Education
Languages
Summary
Experienced in customer relations, sales negotiations, and team supervision across construction and call center industries.
Key Achievements
- Led a construction team, supervising workflow, training, and maintaining high-quality standards
- Resolved customer complaints effectively, enhancing client satisfaction and retention
- Negotiated contracts and managed client relationships to facilitate successful real estate transactions
Experience
Builder
Worked as a builder for three years in the construction industry, with the highest position as a supervisor., Increased team productivity by providing ongoing training and support, fostering a positive work environment that encouraged growth., Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed., Worked closely with owners throughout process to keep projects in line with individual visions., Achieved high levels of workmanship on every project by monitoring progress closely, providing guidance where necessary, and ensuring best practices were followed., Solved complex construction issues promptly with creative problem-solving abilities, preventing costly delays or compromises in quality.
Sales Agent
Informed clients of policies and procedures., De-escalated and resolved customer complaints with punctual, polite and professional service., Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions., Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes., Coordinated appointments to show tenants and buyers prospective homes., Performed home evaluations and developed competitive market analysis for individual homes., Negotiated contracts with buyers and sellers to maximize customer savings., Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.