This is my profileContact via CazVid
Dolores
Customer Success Representative & Administrative Support
Contact
Competencies
Handled client interactions, coordinated teams, and managed CRM systems to track performance and ensure client satisfaction.
Supported operational projects, coordinated internal and external teams, and maintained task tracking systems for efficiency.
Created performance reports, identified risks, scope issues, and suggested process improvements based on data analysis.
Maintained clear communication channels across teams, ensuring alignment, transparency, and timely follow-ups.
Identified workflow bottlenecks and proposed enhancements to increase operational efficiency.
Education
Languages
Summary
Dedicated Customer Success and Administrative Support professional with over 5 years of experience in client relations, project management, and process improvement across diverse industries. Skilled in CRM management, team coordination, and data analysis, committed to enhancing operational...
Key Achievements
- Supported operational projects at Workwiser, managing tasks, communications, and internal follow-ups.
- Managed client relationships and internal teams at Foundever, creating reports and tracking performance metrics.
- Coordinated multiple projects at DeMichael & Barreto Law, establishing workflows, monitoring deadlines, and proposing process improvements.
Experience
Customer Success Representative & Administrative Support
Supported operational projects by tracking tasks, managing communications, and coordinating internal follow-ups., Assisted multiple team members simultaneously while handling shifting priorities., Used CRM and task systems to document updates, performance metrics, and resolution timelines.,...
Customer Success Specialist & Account Manager
Managed client relationships while coordinating internal teams to meet service goals., Created reports and tracked performance indicators to support data-driven decisions., Identified risks, pain points, and scope issues, escalating and addressing them proactively., Demonstrated strong analytical...
Attorney Assistant - Impact Assistant & Intake Specialist
Coordinated multiple ongoing projects while supporting attorneys and internal teams., Established and followed internal guidelines, ensuring processes were clearly communicated and consistently applied., Managed task tracking systems to monitor deadlines, responsibilities, and progress., Identified...