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Djamel
Customer Service & Billing Specialist with 5+ years in healthcare and retail
Video resume
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Competencies
Provided empathetic, efficient support to customers, handling calls, chats, and claim inquiries with attention to detail.
Supported insurance claim processing, referral management, and benefit verification for healthcare clients.
Managed inbound/outbound calls and chat support in healthcare and retail sectors, ensuring compliance and accuracy.
Engaged in cold selling and KPI-driven sales fulfillment within general and construction industries.
Proficient in Zendesk, Oracle, Availity, ClaimMD, and insurance platforms to support client needs.
Education
Languages
Summary
Skilled in managing customer interactions, insurance claims, and sales support across healthcare and retail industries. Adept at utilizing various organizational tools to deliver fast and accurate service.
Key Achievements
- Handled diverse customer inquiries across healthcare, retail, and home services, ensuring resolution and satisfaction.
- Managed insurance claims, referrals, and authorizations, improving process efficiency for Medicare, Medicaid, and private clients.
- Demonstrated multitasking and call handling skills in fast-paced environments, utilizing Zendesk, Oracle, and organizational tools.
Experience
Customer Service Agent
Call handling, Using organizational systems, Empathy Statements, Pay attention to little details, Zendesk use
Agent
Sales Area & KPI Sales Fulfillment, Construction, Home Build, Reparation, Multitasking, Cold selling, Use of organizational tools, Job Management & Call Handling
Agent Representative
Driver Support for Spark Driver Applicant Platform, Use of Oracle and Zendesk, Inbound Calls & Chat Support
Billing Assistant - Provider Management
Call handling, Use of insurance platforms, Availity, ClaimMD, Extensive insurance knowledge, Kaiser referral management, Provider authorizations, Medicare & Medicaid clients, Claims support, Benefit verifications, Fast and efficient