Dixon - IT and Sales Specialist with 5+ years of technical and client support experience

Involved in managing and supporting Cisco Data Center products and solutions during pre-sales activities.

Provided assistance to clients in fraud cases and supported escalation handling at Sitel Group.

Managed sales processes and key accounts, focusing on Microsoft cloud migration projects.

Advised on cloud migrations to Azure, developing pipeline and forecast strategies.

Proficient in Microsoft 365, Office 360, with fundamental certifications in Microsoft Azure.

In charge of managing Cisco Pre-Sales specifically in Data Center solutions such as; Hyperflex, Nexus, UCS, etc., In charge of managing the initial process of sales and carrying out quotes for equipment and solutions., Support with designs on Cisco solution.

Help clients with fraudulent processes., Support level 1-2 associates with escalations., Multitasking, helping the client during the call, and clarifying the doubts of colleagues through chats.

Sales management focused on teamwork with business partners to close Microsoft projects., Management of key accounts and advice for migrations to the cloud (Azure) in order to increase productivity., Development of monthly, quarterly, and annual pipeline/forecast focused on meeting established goals.