This is my profileContact via CazVid
Divya
Call Center Executive
Contact
Competencies
Demonstrated experience with Digital Accessibility Testing.
Demonstrated experience with PDF Accessibility Remediation.
Demonstrated experience with Adobe Acrobat Pro.
Demonstrated experience with PAC 2021.
Demonstrated experience with Common Look.
Education
Languages
Summary
Call Center Executive open to new opportunities
Experience
Call Center Executive
Handled customer calls and responded to customer queries professionally.. Provided accurate information and assistance to customers.. Resolved customer issues and complaints within the required time.. Maintained good communication and customer service standards.. Followed company procedures and maintained customer records.
Junior Content Developer – Accessibility
Performed Digital Accessibility testing of web and document content (PDF, PPT).. Remediated PDF and document accessibility issues, including tagging, reading order, and alternate text.. Utilized tools such as Adobe Acrobat Pro, PAC 2021, Common Look, and NVDA to identify and resolve accessibility issues.. Collaborated with team members and developers to ensure accessibility compliance across client deliverables.. Gained skills in assistive technologies including JAWS, NVDA, Voice Over, and Talk Back.