This is my profileContact via CazVidDimakatso
Customer Support and Cleaning Professional with diverse operational and client service skills
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Competencies
Answered high volumes of inbound calls, maintained quality standards, and adhered to schedules at Vodacom.
Performed cleaning routines such as deep cleaning, polishing, and mopping to ensure cleanliness.
Engaged effectively with clients and team members during call center operations and cleaning coordination.
Managed a range of tasks including office cleaning and call handling, demonstrating versatility.
Education
Languages
Summary
Experienced in customer support with excellent communication skills, complemented by hands-on cleaning and maintenance experience. Adept at multitasking and maintaining quality standards in dynamic environments.
Key Achievements
- Managed high call volumes at Vodacom Business Unit with a 100% quality rating, ensuring efficient customer service.
- Performed comprehensive cleaning services including deep cleaning and floor polishing, maintaining hygiene standards.
- Handled a variety of operational tasks across client support and facility maintenance, demonstrating adaptability and multitasking.
Experience
Call Centre Consulted
Inbound-Answer 31 calls per hour, Outbound-depend on calls, Handling time-2 minutes, Quality-100%, Adhere to given schedule