Experienced in customer support with excellent communication skills, complemented by hands-on cleaning and maintenance experience. Adept at multitasking and maintaining quality standards in dynamic environments.
Answered high volumes of inbound calls, maintained quality standards, and adhered to schedules at Vodacom.
Performed cleaning routines such as deep cleaning, polishing, and mopping to ensure cleanliness.
Engaged effectively with clients and team members during call center operations and cleaning coordination.
Managed a range of tasks including office cleaning and call handling, demonstrating versatility.
Merchants Vodacom Business Unit
Inbound-Answer 31 calls per hour, Outbound-depend on calls, Handling time-2 minutes, Quality-100%, Adhere to given schedule
National Certificate
Senior certificate
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