Experienced customer service supervisor with expertise in sales, inventory, and process enhancements across financial and retail sectors.
Delivered high-level customer service and de-escalation in financial and sales contexts.
Performed sales activities for financial services and managed sales projections.
Managed inventory levels and participated in stock control in retail and kitchen settings.
Participated in continuous process improvement initiatives to enhance customer service efficiency.
CONCENTRIX WILCORP (COCINAS ABIERTAS)
Customer service related to finances, De-escalate situations with customers, Assist agents on their inquiries, Participate on constantly improving processes, Make sales projections, Customer service in sales, Managing inventory, Collaborate in the kitchen
FERCONCE ALAJUELITA
Sales and order processing, Participate actively in problem solving, Customer service, Inventory management
EQUIFAX
High-level customer service, De-escalate situations with customers, Selling financial services, Bilingual fast-paced customer service
N/A
High School Diploma
Accounting and Financial Analysis Technician
Sports Coaching and High Level Coaching
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Provided bilingual customer service in Spanish and English in high-paced environments.
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