Experienced professional specializing in SaaS workflows, logistics support, and bilingual interpretation, with a focus on operational efficiency and client satisfaction.
Built and maintained strong customer relations, handled escalations, and drove retention strategies.
Managed project timelines, workflows, and cross-functional teams using modern tools to ensure delivery.
Translated complex product and technical concepts into clear, actionable guidance for clients and stakeholders.
Tracked KPIs, analyzed performance metrics, and identified risks for process improvement.
Capacity AI
Design and optimize QA and operational workflows within a SaaS environment using engineering and systems-thinking approaches., Serve as a technical bridge between clients and internal teams, translating complex product requirements into actionable solutions., Implement and manage AI-driven QA...
Orion Group Services
Provided remote logistics and technical support to US-based customers using an online logistics platform., Managed customer interactions and data tracking within Salesforce and CRM software., Conducted product demos, handled complex customer complaints, and identified necessary platform...
Interpretia - Language Line Solutions
Provided real-time Spanish-English interpretation, including certified medical interpretation., Completed over 1,000 hours of professional interpretation and real-time communication.
Energía Potencia y Desarrollo (EPD)
Bachelor’s Degree
Master’s Degree
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Proficient in Python, Excel macros, AutoCAD, Salesforce, Zendesk, and Zapier for various operational and technical tasks.
Conducted energy audits and load profile analysis to drive system design and financial feasibility., Utilized CAD software for detailed engineering designs and project bidding.
UNITEC
Development and use of learning material., Practice development through the use of hydraulic bench and simulation of the operation of a scaled generation system with PELTON turbine.
