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Bilingual Customer Service Agent
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Competencies
Demonstrated experience with Bilingual Support.
Demonstrated experience with Effective Communication.
Demonstrated experience with Empathy.
Demonstrated experience with Adaptability.
Demonstrated experience with Logistics Coordination.
Education
Languages
Experience
Bilingual Customer Service Agent
Provided bilingual support for Samsung home appliances, resolving technical and administrative issues in English and Spanish., Used Zendesk for ticket management and Excel and Word for documentation., Quickly adapted to Samsung’s systems, delivering efficient service and maintaining high customer satisfaction.
Bilingual Customer Service Agent
Provided customer support in English and Spanish, assisting clients for Walmart with purchase-related issues, complaints, and claims across multiple channels., Supported the supervisor as an assistant, gaining experience in floor support, coaching, quality monitoring, and back-office tasks.
Warehouse and Driver Assistant
Assisted in warehouse operations by organizing inventory and loading trucks for distribution across various cities in Colombia., Supported logistics and inventory control, coordinating delivery routes to ensure timely and accurate shipments.
Painting Officer and Metal Structure Installer
Performed exterior painting on industrial sites, applying specialized coatings to metal structures for protection and durability., Ensured surface preparation, safety compliance, and high-quality finishes under demanding conditions.
Driver and Sales Representative
Managed product pickup and delivery, customer service, and sales within the city., Handled client portfolio and retention strategies, ensuring personalized attention and long-term satisfaction.
Plumbing Assistant
Worked exclusively as a plumbing technician aboard a cruise ship, maintaining onboard water systems and ensuring proper functionality across cabins and service areas., Complied with international safety standards.