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Customer Service Specialist with diverse experience in tech support and process improvement
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Competencies
Provided resolution and support to users across transport and legal service platforms, ensuring customer satisfaction.
Participated in improving and creating internal processes to enhance operational efficiency.
Applied technical skills in troubleshooting and supporting users with transport applications and related systems.
Utilized Excel, SQL, and GIS tools like ArcGis and PostgreSQL for data management and analysis.
Supported legal and financial department functions, including handling additional funds and onboarding calls.
Education
Languages
Summary
Experienced customer service professional skilled in technical support, process enhancement, and client communication. Adept at resolving user issues and supporting diverse departments, with proficiency in data management and technical tools.
Key Achievements
- Researched and resolved user problems in transport apps at Teleperformance Colombia.
- Contributed to internal process enhancement and development for better service delivery.
- Handled customer correspondence in legal and financial sectors, supporting multiple departments.
Experience
Customer Service Representative
Resolution to user problems in transport applications, Improvement and creation of internal processes
Customer Service Representative
Customer Service Representative
Additional funds department, Welcome Call department