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Customer Care and Sales Representative
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Competencies
Utilized Salesforce and Salesloft to manage customer relations, track sales activities, and optimize engagement strategies.
Created and managed Google Ads and LinkedIn Ads campaigns to improve online visibility and customer acquisition.
Identified and approached potential clients through targeted cold calling, expanding high-value portfolios and sales opportunities.
Provided exceptional service across diverse roles, resolving complex inquiries and improving customer satisfaction.
Built strategic client relationships, developed tailored engagement plans, and enhanced client retention.
Education
Languages
Summary
Results-driven professional with over 8 years in sales, customer care, and digital marketing. Skilled in building client relationships, executing effective campaigns, and exceeding KPIs. Adept at leveraging technical tools like CRM platforms and digital advertising to maximize growth and...
Key Achievements
- Consistently exceeded sales and retention KPIs at Asurion through high-impact closing strategies.
- Developed strategic client relationships and tailored plans that increased growth and loyalty at Teleperformance.
- Led digital campaign collaborations, achieving a 45% increase in website traffic and exceeding advertising objectives.
Experience
Customer Care and Sales Representative
Actively drives client acquisition and expansion, identifying and capitalizing on sales opportunities in every interaction., Consistently exceeds sales and retention KPIs, mastering high-impact closing strategies and persuasive communication., Transforms complex client challenges into loyalty...
Account Executive
Forged strategic relationships and developed tailored plans that skyrocketed growth and loyalty in B2C/B2B markets., Orchestrated maximum client satisfaction through proactive follow-up and expert problem resolution., Dramatically expanded high-value portfolios via aggressive cold calling and...
Customer Care and Sales Agent
Drove initiatives to elevate customer satisfaction and overall experience., Navigated complex inquiries with expertise, securing client loyalty through exceptional service.
Customer Service Representative
Managed different customer inquiries using Salesforce CRM to optimize the customer service experience., Developed organization skills to handle different customer inquiries efficiently in a short time.
Supply Chain and Cashier
Optimized inventory and transaction management, ensuring continuous product availability., Elevated the customer experience through professional interactions and a positive shopping environment.