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Sales and Business Support Specialist with 5+ years in Customer & Marketing
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Competencies
Provided agent support for a multinational streaming company, handling KPIs and tool usage.
Conducted product presentations, approached prospects, and negotiated prices with corporate clients.
Managed social media platforms and campaigns for multiple organizations to enhance engagement.
Created and coordinated BTL and digital advertising campaigns.
Trained new agents and sales team members with clear objectives for improved performance.
Education
Languages
Summary
Experienced sales and support professional with a strong background in customer service, sales, and digital marketing. Skilled in team training, social media management, and KPI analysis, with proficiency in software tools like Microsoft Office, Photoshop, Illustrator, and Premiere.
Key Achievements
- Supported agents at Teleperformance with KPI analysis and tool expertise (Zendesk, Zoho, Hubspot).
- Led recruitment, training, and goal setting for sales teams at Hyla del Perú.
- Managed social media campaigns and client negotiations across multiple roles, enhancing outreach.
Experience
Floor Support
Agent support for a multinational streaming company., Metric analysis and research KPIs., Experience using Zendesk, Zoho and Hubspot., Training new agents with clear goals.
Sales Chief
Product presentation, approach to prospects, price negotiation and monitoring of corporate clients., Constant training to the sales team in the use of HYLA equipment and customer management., Recruit and train new sales representatives, defining clear objectives.
Sales Representative
Product presentation, approach to prospects, price negotiation and monitoring of corporate clients., Social Media Management.
Business Executive
Creation and coordination of BTL and digital advertising campaigns., Product presentation, approach to prospects, price negotiation and monitoring of corporate clients., Social Media Management.
Marketing and BTL Assistant
Product presentation, approach to prospects, price negotiation and monitoring of corporate clients., Social Media Management.