Diego - Customer Service Specialist with 5+ years in support and IT

Bogotá, Bogota D.C., Colombiaen

Managed customer accounts and responded promptly to inquiries, improving customer satisfaction.

Led project management and workflow documentation for IT support at Smart Lab Mobile.

Published on CazVid

Summary

Experienced in customer service, technical support, data management, and device repair. Skilled in workflow organization, training, and problem resolution, committed to enhancing client satisfaction and operational efficiency.

Key Achievements

Produced detailed reports and data analysis, enhancing data-driven decision-making at Digitex Colombia.

Skills

Customer Service & Complaint ResolutionExpert

Handled customer inquiries, resolved complaints, and provided tailored advice to enhance service quality.

Technical Support & IT CoordinationAdvanced

Set schedules for IT maintenance, organized hardware/software support, and trained personnel on IT tools.

Data Management & ReportingIntermediate

Created and maintained reports using Excel, supporting resource allocation and stakeholder communication.

Device Repair & ConfigurationAdvanced

Repaired mobile devices, installed OS, and configured hardware to ensure device functionality.

Experience

Customer Service Representative

Allied Global

2022-10 - present

Updated account information to maintain customer records., Answered constant flow of customer calls with minimal wait times., Answered customer telephone calls promptly to avoid on-hold wait times., Responded to customer requests for products, services, and company information., Offered advice and...

Technical Coordinator

Smart Lab Mobile

2016-11 - 2022-09

Managed projects, ticketing and CRM tracking to document support and control workflows., Set schedules for preventive maintenance and on-site repairs., Organized procedures for supporting hardware, software and mobile devices for users., Trained personnel on use of IT tools and applications.

Back Office Assistant

Digitex Colombia

2016-04 - 2016-10

Produced monthly reports using advanced Excel spreadsheet functions., Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources., Uphold security and confidentiality of documents and...