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Diego
Account Manager Brazil LATAM
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Competencies
Demonstrated experience with Customer Success.
Demonstrated experience with SaaS Onboarding & Implementation.
Demonstrated experience with Customer Adoption & Retention.
Demonstrated experience with Account Management.
Demonstrated experience with Partner Enablement.
Languages
Summary
Account Manager Brazil LATAM open to new opportunities
Experience
Channel Manager (Mid-Level)
Owned a portfolio of commercial partners, applying Customer Success principles to onboarding, relationship management, performance, retention, and expansion.. Onboarded and accredited new partners by evaluating company profiles, market segments, and commercial fit.. Guided partners through sales and post-sales processes, monitored Salesforce and business indicators, coordinated with internal stakeholders to remove operational barriers, and strengthened relationships through training and continuous follow-up.
Commercial Manager
Led regional commercial operations and customer experience for a partner portfolio, managing 45 sales representatives and five supervisors.. Expanded market coverage by onboarding new points of sale while supporting the performance of the existing partner and customer portfolio.. Monitored performance and guided supervisors and representatives through action plans focused on service quality, improvement opportunities, and sustainable growth.
Senior Implementation Specialist
Managed end-to-end SaaS onboarding and implementation projects for customers across multiple industries, helping teams reach first value and adopt the Exact Sales platform.. Led discovery meetings, translated customer requirements into tailored software configurations and implementation plans, and delivered remote onboarding and user training.. Monitored progress, analyzed reports, resolved implementation barriers, communicated with customer stakeholders, and shared feedback to improve tools and workflows.
Project Lead Implementation
Led SaaS implementation projects from kickoff through go-live, aligning onboarding plans, milestones, responsibilities, and success criteria with customer stakeholders.. Facilitated discovery, coordinated tailored configuration, and delivered remote training for users and leaders to accelerate practical adoption.. Tracked project risks and performance, managed expectations, and removed barriers throughout the implementation journey.
Trade Marketing Coordinator
Supervised and developed field teams while managing routing, data collection, talent retention, compensation, KPI analysis, and performance reporting.
Merchandising Coordinator
Led promoters, supported retail customers, negotiated merchandising execution, and analyzed sales performance to improve sell-out.
Trade Supervisor
Managed team development, coaching, operating tools, weekly reporting, and quarterly performance presentations to senior leadership.
Training Instructor
Delivered product and sales training for brand consultants and partner-store representatives across retail workshops, events, and field sessions.
Senior Sales Consultant
Managed the customer journey from initial sale through after-sales support, relationship building, issue resolution, and ongoing satisfaction.