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Customer Support & Service Specialist with 5+ years in client-oriented roles
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Competencies
Delivered support via calls, chat, and email, ensuring client satisfaction and issue resolution.
Handled scheduling, reporting, and forecast management for sales teams effectively.
Engaged with customers to reaffirm appointments and promote surveillance system sales.
Conducted site monitoring, anomaly detection, and incident reporting for security purposes.
Reported incidents accurately and called authorities when necessary to address security concerns.
Education
Languages
Summary
Versatile customer support specialist with experience in sales, security surveillance, and cryptocurrency platforms, focusing on security, issue resolution, and client satisfaction.
Key Achievements
- Supported sales team at CORMA by managing forecasts and providing sales reports.
- Monitored surveillance sites in NYC, promptly reporting anomalies and ensuring security.
- Resolved complex customer issues at Crypto.com, including account recovery and security concerns.
Experience
Customer service executive
Customer service by call, support to sales department in different areas that they need, schedules appointment for the customers that requires visits for assistant, management the forecast for the sales representatives, provided sales reports to manager
Agent
Surveillance in New York City, whether they are apartments or all construction sites, if anomalies were observed, a prompt report is made so that the activity came back to normal, if an incident happens we must call the police (911) and explain the exact situation for a better resolution. Clients were called to alert them of the situation with their properties.
Sales rep
I called customers to reconfirm appointments for maintenance in their houses along the call we provided opportunity to the customers to acquire new surveillance systems for their home residences.
Customer Support Specialist
Provide customer support via chat and email for a leading cryptocurrency platform., Assist users with login issues, account recovery, and personal information updates (phone number, legal name)., Investigate and resolve missing deposits, both fiat and crypto., Handle cases involving compromised accounts, identity theft, and scams with a focus on security and resolution., Collaborate with internal teams to ensure timely and effective solutions.