Diego - Customer Service & Sales Executive with 5+ years in client retention and training

Provided personalized assistance to customers, resolving issues and ensuring customer loyalty.

Led sales initiatives and managed client relationships, achieving monthly goals and strengthening trust.

Handled customer disputes effectively, maintaining positive interactions and long-term satisfaction.

Taught Latin dance routines at various levels, fostering confidence and coordination in students.

Management of incoming and outgoing calls, providing personalized attention to customers with inconveniences after the cancellation of the service., Responsible for identifying problems, proposing effective solutions and achieving service reconnection through clear and empathetic communication.,...

Conduct initial assessments of Latino clients without legal status in the U.S. to coordinate consultations with specialized lawyers., Management of incoming and outgoing calls, follow-up to potential clients and support during the legal advice process., Clear explanation of services and benefits,...

Teaching of group classes in salsa, bachata and chachachá at initiation, intermediate and advanced levels., Design of routines, planning of classes and adaptation of techniques according to the individual abilities of the students., Building confidence and coordination in students through...