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Isabel
Customer Support Specialist with 5+ years in Call Center Services
Video resume
Customer Support Specialist with 5+ years in Call Center Services
Please record a video speaking in English about your experience.
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer SupportExpert
Handled customer inquiries, sales, retention, and collections support, ensuring client satisfaction.
Communication SkillsAdvanced
Excelled in written correspondence, conveying information clearly and professionally.
Time ManagementAdvanced
Efficiently managed multiple tasks and priorities across different roles and responsibilities.
Payment & Collections SupportIntermediate
Supported payment follow-ups and collections, ensuring accuracy and timeliness in financial transactions.
Education
Brooklyn School
Languages
SpanishNative
EnglishAdvanced
Summary
Experienced customer support specialist with a background in sales, retention, and collections. Adept at managing multiple channels of communication while maintaining high service standards. Skilled in time management, email correspondence, and problem-solving.
Key Achievements
- Provided comprehensive sales support and retention strategies, enhancing customer satisfaction and loyalty.
- Managed collections and payment follow-ups, ensuring timely processing and reducing overdue accounts.
- Communicated effectively via email and written channels, demonstrating strong multitasking and time management skills.
Experience
Telus International
2017 - 2019
Conduent Business Services de Guatemala, S.A.
2023 - 2025
Advanced Call Center Technologies GT
2019 - 2023
Skills
Customer SupportCommunication SkillsTime ManagementPayment & Collections Support
Published on CazVid - May 17, 2026