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Customer Service Specialist with 2+ years in client support and logistics
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Competencies
Provided effective communication, problem resolution, and adaptable decision-making in client support roles.
Utilized strong communication skills to convey information clearly and resolve issues effectively in customer interactions.
Organized appointments and coordinated with healthcare professionals to ensure timely service delivery.
Managed routes and scheduling for cleaning and maintenance services, improving operational efficiency.
Applied various dispatch and customer service software tools to enhance communication and workflow.
Education
Languages
Summary
Experienced in client support, appointment scheduling, and route management, fluent in English and Spanish, with a strong focus on enhancing client satisfaction and operational efficiency.
Key Achievements
- Delivered tailored customer service for dental appointment management and health plan guidance
- Organized and scheduled appointments ensuring client needs were met efficiently
- Guided members through health benefits, streamlining payment processes and coordinating healthcare professionals
Experience
Customer Service Agent
Delivered customer service for an American campaign focused on managing dental appointments., Organized and scheduled appointments with various dentists, ensuring they aligned with each patient's needs and preferences., Provided tailored guidance on professionals' availability,...
Customer Service Agent
Guided members through the benefits of their health plans at United Health Care., Detailed the coverages, services, and options available, ensuring every member had a clear understanding of their medical benefits., Streamlined the process for paying premiums and invoices, providing effective...