Diego - Especialista en Investigación y Diseño CAD en Align Technology Inc

Experto en análisis de quejas, gestión de riesgos y resolución de problemas para mejorar la calidad del producto.

Habilidad avanzada en configuraciones 3D para tratamientos dentales, garantizando precisión y cumplimiento de objetivos.

Capacidad para seguir protocolos de calidad y asegurar la conformidad en procesos de diseño y resolución de incidencias.

Habilidad para colaborar eficazmente y apoyar a colegas en tareas técnicas, mejorando la productividad del equipo.

Lead product complaint investigations, ensuring timely updates to stakeholders and conducting risk assessments to prevent further customer impact and mitigate company liabilities.. Delivered quality training to new associates, preparing them for audits and fostering a culture of continuous improvement. Led meetings, presented findings, and guided peers toward successful outcomes through positive and goal-oriented leadership.. Trained as an internal auditor with strong knowledge of ISO 13485:2016, FDA regulations, and MDSAP standards. Proficient in root cause analysis tools, KPIs, and quality management systems.. Collaborated on cross-functional projects with RTTs, clinical teams, and technicians to enhance workflows, communication, and quality standards. Provided constructive feedback and demonstrated strong problem-solving and protocol adherence.. Successfully managed global process transitions, including mapping sessions and training across international teams. Skilled in leading virtual meetings and achieving results in multicultural environments.

Executed 3D dental treatment setups using specialized software, consistently meeting production targets and adhering to company protocols.. Provided technical support and guidance to fellow technicians, resolving issues and managing case assignments across regions. Monitored production quality and technician performance.. Participated in software pilot testing, offering valuable feedback to optimize system functionality and user experience.. Delivered outstanding customer service by actively listening to client needs, resolving concerns, and ensuring satisfaction through clear and empathetic communication.