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Supply Chain & Customer Support Specialist with 8+ years of diverse experience
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Competencies
Provided empathetic, efficient support handling customer issues across multiple roles and environments.
Managed end-to-end material availability, coordinated with 4PL partners, and used ERP systems like SAP and S/4HANA.
Delivered live English-Spanish translation during meetings, supporting cross-cultural communication.
Led training sessions for new hires and mentored team members to improve performance.
Supported executive staff with scheduling, communication, and operational workflow improvements.
Education
Languages
Summary
Experienced in supply chain operations, customer service, and team leadership with a proven ability to support complex projects and processes across industries.
Key Achievements
- Supported the seamless transition of HR processes for RHI Magnesita deal at Capgemini, ensuring adherence to SLAs
- Rapidly promoted through four roles at Conduent S.A. for excellent performance and leadership potential
- Managed client portfolios and supply chain operations using SAP and o9 to prevent stockouts and expedite critical orders
Experience
Transition Support → Supply Chain Professional
Supported the transition of the RHI Magnesita (RHIM) deal, ensuring HR processes were migrated within expected SLAs., Provided live English–Spanish translation in meetings between RHIM and Capgemini; clarified decisions and tracked actions., Coordinated cross-functional stakeholders, maintained...
Customer Service Representative → Temporary Team Lead → Manager Override → Training Assistant
Rapidly promoted through four roles due to strong performance, leadership potential, and deep understanding of the UPS customer support process., Delivered high-quality customer service, efficiently resolving issues while maintaining a focus on customer satisfaction and experience., Supported team...
Executive Assistant
Supported executive-level staff with scheduling, communication, and administrative tasks., Managed confidential records with accuracy and discretion., Streamlined workflows by coordinating meetings, handling documents, and ensuring operational efficiency., Contributed to process improvements and...
Customer service representative (temporary position)
Delivered empathetic and efficient customer service in a fast-paced environment., Applied problem-solving and active listening skills to resolve issues while maintaining high satisfaction levels.